Dental IT Support

Dental IT Support for Clinics in Vancouver, Edmonton and Calgary

Local teams serve Vancouver, Edmonton and Calgary. Our agents and technicians come to your clinic, and many issues are fixed quickly in a group chat plus remote access.

Call (604) 813-7881

Book an Assessment or Audit

24/7 emergency line

Our regular hours are Monday to Friday, 7am to 5pm MT. For emergencies we are 24/7 on the same number, (604) 813-7881, and it is always answered by a person. Call us at (604) 813-7881 or email hello@bensonhunt.com.

What is dental IT support?

Dental IT support keeps a clinic’s computers, servers, network, backups, security, practice software and imaging equipment working. We help clinics and dentists follow Alberta HIA (Health Information Act), Alberta PIPA, BC PIPA (British Columbia Personal Information Protection Act), Canadian Dental Association (CDA) guidance on cybersecurity and their cyber insurance requirements, and we are the gold standard for bringing dental clinics into compliance. Local teams serve Vancouver, Edmonton and Calgary, and a person answers (604) 813-7881 around the clock.

Alberta HIA
Alberta PIPA
BC PIPA
CDA guidance
Cyber insurance

Privacy impact assessments are completed by the clinic, with lawyer Ritchie Po assisting. Check current rules. This is not legal advice.

Local teams serve Vancouver, Edmonton and Calgary, with agents and technicians on site. On-site visits come first, and many issues are fixed quickly in a dedicated group chat with your clinic’s users, plus remote access. One main line, (604) 813-7881, and a person answers the phone.

Benson Hunt provides dental IT support for clinics in Vancouver, Edmonton and Calgary. This page is the overview: what we cover, how we work, how we protect your data, and where to find the page for your city. We look after practice software, imaging, servers, backups and cybersecurity, and we plan IT for new clinics.

We are a friendly team that knows dental offices well. Our team includes a dentist (DMD) and a registered dental hygienist (RDH) who advise on how a clinic runs, and our CTO is ITIL certified. Between us we have more than 40 years of combined experience.

25+clinics set up in new build or expansion phases
24/7emergency line (604) 813-7881, always answered by a person

What does dental IT support cover?

Your computers, servers, network, backups and security, with 24/7 monitoring, plus the IT side of your practice software and imaging systems, and calls to vendors on your behalf.

Here is what that usually means:

Workstations, printers and sensors at the chair.
Servers and storage for your practice database and images.
Network, Wi-Fi and firewall.
Backups with test restores.
Cybersecurity and staff awareness.
Planning IT for new and renovated clinics.

On-site visits

Agents and technicians come to your clinic, planned around your schedule and patients.

Here is how we usually work:

You reach us. Message your group chat, call (604) 813-7881 or email, in plain words.
We visit on site. Setting up equipment, checking cabling and racks, or walking through a renovation.
We fix many issues quickly. In a dedicated group chat with your clinic’s users, plus secure remote access with your okay, and we monitor your systems.

Local teams serve Vancouver, Edmonton and Calgary

Vancouver: local team on site. Our Vancouver office address is on the contact page.
Edmonton: local team on site. Our Edmonton address is for mail only.
Calgary: Our technicians and agents are local in Calgary. We do not run a walk-in office, so we come to you.

We come to your clinic or office. Call (604) 813-7881, our main line for all three cities.

Group chat and remote access

Many issues are fixed quickly in a dedicated group chat with your clinic’s users, plus remote access.

Message your group chat, call (604) 813-7881 or email, in plain words.

We fix many issues quickly in a dedicated group chat with your clinic’s users, plus secure remote access with your okay, and we monitor your systems.

Backups

A 3-2-1 backup plan with one copy offsite, plus immutable storage. We test restores so you know they work.

Here is what sits behind that.

A 3-2-1 backup plan plus immutable storage. That means several copies of your data, on more than one kind of storage, with one kept offsite, and backup copies that cannot be quietly changed or deleted.

RAID keeps a server running if one drive fails, but it is not a backup. We also test restores, so you find out your backups work before the day you need them.

If ransomware does hit, disconnect the affected computers from the network and call us right away. We help contain it, check your backups, restore clean systems and work out what was touched.

Security

Cisco Meraki, Cisco Secure Access DNS Defense and Huntress, with a human-led team at Huntress.

Here is what sits behind that.

Cisco Meraki for your network, Wi-Fi and firewall.
Cisco Secure Access DNS Defense for web and DNS filtering, which helps block bad sites before a workstation reaches them.
Huntress for detecting threats on computers and servers, backed by a human-led team at Huntress that reviews what the software finds.

Imaging

Sensors, plate scanners, CBCT and pan x-ray machines, on the network and IT side.

Dexis and Vatech intraoral sensors
Apex sensors
Scan-X PSP plate scanners
CBCT and pan x-ray machines (the network and IT side), including Vatech, Sirona and KaVo

Practice software

The IT side of your practice software, with vendor calls handled for you. See the list below.

Dentrix
ClearDent
Dolphin
Tracker
ABELDent
Curve Dental
AkituOne
Open Dental

For questions about software features, call the software vendor. For everything underneath, call us. Clinics pay monthly or on a break fix basis, and projects such as new clinic cabling are quoted separately.

Which dental software do you support?

We are independent IT support, not the software vendor. We look after the IT side of your practice software and coordinate with the vendor’s support when an issue is inside the program. When we fix a problem, the technician repairs it and closes the ticket together with the office manager who reported it.

Dentrix, kept fast and recoverable
Installs and upgrades, backups proven by test restores, and workstations set up properly.
Common problems we fix
- A workstation cannot reach the server or the shared data after a network or Wi-Fi change.
- Dentrix is slow on one computer, or on every computer.
- Dentrix will not start after a Windows or security update.
- A sensor or imaging link stops working after a computer is replaced.
- Backups run, but have never been test restored.
- A new workstation needs to be set up for the practice.
ClearDent, with a tuned SQL database
Workstation setup, secure remote access and outage response, with a review of the database underneath.
Common problems we fix
- A computer cannot connect to the server after a power outage or restart.
- Screens are slow at busy times of day, often because of the network or server load.
- A new or replaced workstation needs ClearDent installed and connected.
- Printers, scanners or card readers at the front desk stop working.
- Staff need secure remote access to work after hours.
- An outage needs the vendor’s support, and someone to coordinate the call.
Tracker, steady across every chair
Upgrades planned around clinic hours, and printers, shared folders and imaging links that keep working.
Common problems we fix
- Tracker freezes or slows down on one workstation.
- A computer loses its connection to the server or a shared folder.
- Backups fail or run out of space.
- An update needs to be planned around clinic hours.
- Imaging or sensor software stops working with the practice software after a change.
Curve Dental, reliable in the cloud
Dependable internet and Wi-Fi, web filtering that stays out of the way, and remote access outside the clinic.
Common problems we fix
- Screens are slow because the internet or Wi-Fi is weak or drops.
- A firewall or web filter blocks a site or feature that was working.
- A sensor or imaging bridge stops working on a workstation.
- A new workstation or printer needs to be set up.
- Staff need secure remote access outside the clinic.
Open Dental, a healthy database and image folder
Database backups and upkeep, a dependable shared image folder, and upgrades done in the right order.
Common problems we fix
- “Unable to connect to any of the specified MySQL hosts” at startup, often a firewall, a stopped database service or a network fault.
- Open Dental crashes at launch because of a missing .NET component or a graphics problem on one PC.
- “Could not find the path to the AtoZ folder,” often a wrong or unavailable image share.
- Slowness, which can come from antivirus, the network path or the database server.
- An “eConnector Down” alert, often a server that is off or asleep, a firewall or a stopped service.
- A workstation that is older than the server after an upgrade, fixed by running Setup from the shared folder.
AkituOne, set up properly from day one
Installs and upgrades, backups, and each new workstation, printer and scanner configured for the practice.
Common problems we fix
- A workstation cannot open AkituOne or sign in after a change.
- AkituOne is slow on one computer, or on every computer.
- A new workstation, printer or scanner needs to be set up.
- A sensor or imaging link stops working after a replacement.
- Staff need secure remote access.
- An outage needs the vendor’s support, and someone to coordinate the call.

We also support Dolphin and ABELDent. If your system is not on the list, ask us. We will tell you honestly whether it is a fit.

Moving from one practice software to another? Read about dental software data conversion, or see the conversion matrix.

ClearDent user? Read about ClearDent SQL database optimization.

Running your practice software on one physical server? Read why dental clinics should use Hyper-V.

Choosing x-ray sensors? Read our dental x-ray sensor guide.

How does dental IT support work?

1Reach us by the channel that suits you
2We fix what we can quickly
3A technician comes on site

Where do you provide dental IT support?

Imaging, equipment and supply partners

Software and tools we have worked with

Logos belong to their owners and are shown for reference. They do not imply a partnership or endorsement.

What dental clinics say

“Tony assisted in our clinic transition from paper to digital. His patience, responsiveness and professionalism was greatly appreciated. I would highly recommend Tony and his team.”
Dr. Kerry Li, Sunshine Hills Dental, Delta, BC
“I recently collaborated with Benson Hunt for my dental practice’s IT needs, and their services exceeded all expectations…Benson Hunt is an invaluable partner for dental practices seeking reliable IT services. I highly recommend them.”
West Block Dental, Edmonton, AB

Planning IT for a new dental clinic

Building or renovating? Bring us in early, while the drawings can still change. We completed data cabling setup, IT setup, and all hardware and software implementation for more than 25 clinics in new build or expansion phases combined.

Plan My Clinic’s IT

Building or renovating? Bring us in early, while the drawings can still change. We plan the cabling, network, wireless, servers or cloud, and imaging connections around your operatories and imaging rooms. We can also plan the server on Hyper-V from the start. We completed data cabling setup, IT setup, and all hardware and software implementation for more than 25 clinics in new build or expansion phases combined.

Share your drawings and we will tell you what we would change. We come on site to walk the space with you.

Examples of our dental clinic build work

Cabling, racks and treatment room technology from clinic projects we have worked on.

Cabling before cleanup
Cleanup in progress
A neat, managed rack
Operatory cabinetry and chair
Wall-mounted display in a treatment room
Networking for an anesthesia room

Privacy overview

Privacy law is your clinic’s responsibility, and we do not give legal advice. We build the technical safeguards and point you to the official sources.

Privacy law is your clinic’s responsibility, and this is general information, not legal advice. Rules change, so please check current rules with the official sources and your lawyer.

Alberta. The Health Information Act (HIA) treats dentists as custodians of patient health information. Rules can cover written agreements with IT providers, privacy impact assessments and breach reporting to the Office of the Information and Privacy Commissioner of Alberta (OIPC), and the College of Dental Surgeons of Alberta (CDSA) publishes guidance. Your clinic is responsible for completing any privacy impact assessment (PIA) on a reasonable schedule. We work with lawyer Ritchie Po, part of our MSP, to assist with your PIA.
British Columbia. BC’s private sector privacy law, the Personal Information Protection Act (PIPA), is one of the rules to check, along with the standards of the British Columbia College of Oral Health Professionals (BCCOHP, which took over from the College of Dental Surgeons of BC) and the Office of the Information and Privacy Commissioner for British Columbia (OIPC BC).

On our side, we build the technical safeguards: encryption, multi-factor sign in, patching, access reviews, logging and tested backups. Your city page has more detail.

Official sources:

Last reviewed: October 2, 2026

Dental IT questions we hear

What does dental IT support include?

It covers your computers, servers, network, backups and security, with 24/7 monitoring. We also support the IT side of your practice management software and digital imaging, and we call vendors for you. New clinic cabling and other projects are quoted separately. An assessment spells out what is included for your clinic.

Do you come on site?

Yes, that is where we start. Local teams serve Vancouver, Edmonton and Calgary, with agents and technicians on site. Many issues are fixed quickly in a dedicated group chat with your clinic’s users, plus remote access. We come to your clinic or office.

Which dental software do you support?

We support Dentrix, ClearDent, Tracker, Curve Dental, AkituOne and Open Dental, along with Dolphin and ABELDent. If your system is not on the list, ask us. We will tell you honestly whether it is a fit.

Who answers the 24/7 emergency line?

A person. Our regular hours are Monday to Friday, 7am to 5pm MT, and for emergencies the same number, (604) 813-7881, is answered and monitored by a person 24/7.

See all questions

Are you the dental software vendor?

No. We are independent IT support, not the software vendor. We look after the computers, servers, network, backups, sensors and remote access around your practice software, and we coordinate with the vendor’s support when an issue is inside the software.

What security tools do you use?

We use Cisco Meraki for the network, Cisco Secure Access DNS Defense for web and DNS filtering, and Huntress for threat detection, with a human-led team at Huntress behind it. We also help with encryption, multi-factor sign in, patching and staff awareness.

How do backups and ransomware recovery work?

We use a 3-2-1 backup plan plus immutable storage, and we test restores. If ransomware hits, disconnect affected computers and call us. We help contain it, check backups, restore clean systems and work out what was touched.

Where are you located?

Local teams serve Vancouver, Edmonton and Calgary, and we come to your clinic or office. Our Vancouver office is at #250-1766, 997 Seymour St, Vancouver BC V6B 3M1. The Edmonton address we list is a mailing address only. Our technicians and agents are local in Calgary. We do not run a walk-in office, so we come to you.

How much does dental IT support cost?

It depends on your staff, servers and imaging equipment. Clinics pay monthly or on a break fix basis, plus project work such as cabling when needed. Ask for an assessment and we will walk you through the numbers in writing.

Can you set up IT for a new dental clinic?

Yes. We completed data cabling setup, IT setup, and all hardware and software implementation for more than 25 clinics in new build or expansion phases combined. We plan the cabling, network, wireless, servers or cloud, and imaging connections, and we can come on-site to walk the space with you. Bring us in during design, before the walls close.

Ready to talk about your clinic’s IT?

Whether you want someone at your clinic or a quick fix in the group chat, call our main line at (604) 813-7881, which serves Vancouver, Edmonton and Calgary, or send us a note. Our regular hours are Monday to Friday, 7am to 5pm MT. For emergencies we are 24/7 on the same number, and it is always answered by a person. Our team is human and easy to reach by phone, WhatsApp, email, Slack, Teams or Google Chat.

Prefer email? Write to hello@bensonhunt.com or use our contact page.

Vancouver office: Benson Hunt Technologies, #250-1766, 997 Seymour St, Vancouver BC V6B 3M1. Edmonton mailing address: 1312 Webber Greens Drive NW, Edmonton, AB T5T 7C5 (mail only).

Call (604) 813-7881

Book an Assessment or Audit