Tracker IT support for dental clinics

The setup we build

Clinics grow, and one-off setups get outgrown. This foundation is built to grow with you, and one team looks after all of it.

• Hyper-V, not bare metal. Your server runs as a virtual machine on a Hyper-V host, so it can be backed up whole and restored on other hardware. Most practice software works on a VM, and we confirm your version first.
• RAID 10 storage, our recommendation. Fast disks that keep working if a drive fails. RAID 6 is the budget option.
• Gigabit, wired. 1GbE is the standard baseline: cabling to the server and every workstation, with no Wi-Fi for practice computers. Have a CBCT? Consider 10GbE for smooth image loading.
• Room to grow. Free disk space, capacity for more operatories, and images that keep getting bigger. We never build to the vendor’s bare minimum.
• Planned changes. Every upgrade has a written plan, a tested backup and a short lived checkpoint taken just before the change, so there’s a planned way back.

Tracker is server based and uses SQL Server Express, which has a database size limit. Ask the vendor how close you are. We’re independent IT support, not the Tracker vendor.

Run like a proper IT shop

• Incidents. Every problem is logged, ranked and closed with your office manager, then reviewed so it doesn’t repeat.
• Monitoring. We watch the server, storage and backups, and act early. Backups follow 3-2-1, with restores tested.